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We know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you and how we then use it to deliver our services, as well as your rights. Please take the time to read this policy and let us know if you have any questions.
We may change this policy by updating this page from time to time. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 1st January 2022
When you choose a service from us, we will collect some of your personal details to make sure you have everything you need to make the most of our services.
Examples of the types of personal information we usually collect are:
Name
Address
Telephone number (including mobile)
Email address
Payment details (Direct debit (credit/debit card number) Property type (flat, house etc.)
Boiler details (make and model)
The information requested during the application process is required to complete the sale of the service on offer, and forms part of your contract with us.
Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form, or is incorrect, we may not be able to process your request.
We will keep a copy of your personal details for no longer than seven years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.
Whenever we collect your personal information, we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages, and we understand if you would prefer not to receive any from us.
If you’ve given us an email address, you may receive email messages related to the management of your policy, including policy and renewal documents. If you’d prefer not to receive these messages in this way, just let us know and we’ll be happy to provide them in paper form instead (an administration fee will be charged for this service).
If you’d like to see the personal information that we hold about you, you can request a copy at any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it is deleted from our systems.
To action any of the above, please contact our team at info@sirplumbalot.co.uk
We won’t ever charge you for a copy of your personal data, but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days.
We carry out customer profiling so we can understand the needs, behaviours, and socio-demographic characteristics of our customers. This helps us to make sure that we are offering relevant products and services to people; for example, not offering gas products to people without a gas supply. Profiling also means we can tailor our offerings to current customers, enhancing the potential benefits of being a customer.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can contact us by email or telephone at the following:
Email: info@theboilerbreakdown.co.uk
Telephone: 0800 061 4660